Provide professional consulting

HG INTERNATIONAL provides information consulting about product, price, technology and industry solutions for customers at anytime via network, telephone, letter and door to door.

Provide sample service

HG INTERNATIONAL makes and sends free samples for customers.

Provide inspection and reception

Customers can make reservations for exhibition visit and site inspection, HG INTERNATIONAL provides professional receptionists.

Guarantee both quality and quantity

HGLASER implements the terms and conditions stipulated in the contract strictly, complies with product standard and multi inspection.

Provide Installation and Training Services

Integrity and fairness  No matter great or small amount of contract, new or old customers, domestic or foreign customers, HGLASER treats with integrity and fairness.

Service Philosophy

HGLASER provides first-class products, first-class quality and first-class service to satisfy customers.

Profession: Professional team provides professional service
Passion: Treating every customer with passion all along
Fairness: No matter great or small amount of contract, new or old customers, domestic or foreign customers, HGLASER treats with integrity and fairness

Aftersale Service-1

1. HGLASER provides free installation, commissioning and training for users’ technicists, ensures that uses can get familiar with operation methods and put machines into use ASAP.

Aftersale Service-2

2. HGLASER provides one year warranty and lifetime maintenance. Free repair for mechanical failure and parts damage (no human factors and force majeure factors) under warranty (replacement parts except wearing parts are provides by HGLASER free of charge). Charging at cost when out of warranty;

3. Users enjoy lifetime free software upgrade service since the date of purchase;

Aftersale Service-3

4.After-sales service response time within 8 hours. When received a repair call, after-sales engineer will give a clear answer or reach the equipment site within 24 hours. Maintenance crews can not leave until troubleshooting;
5. HGLASER revisits all customers regularly each year and provides technical support service at any time.